Terms and conditions
getitprinted.com have put together this page to inform you of the terms and conditions (Terms) on which we supply our products and services.
Please read these Terms and make sure that you understand and agree to them before ordering any products from getitprinted.com.
We recommend printing a copy of these Terms for future reference.
We, getitprinted.com Limited, operate the website getitprinted.com.
Our registered address is Unit 2 Brentwood Trade Park, 14a Talon Road, Hutton, Brentwood, Essex, CM13 1TF
getitprinted.com VAT Registration No: GB319116125
getitprinted.com Company Registration: 11673915
The relationship between you and us
By placing any order with us, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts.
After placing an order, you will receive an order confirmation email from us to acknowledge that we have received your order. All orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order successfully. The contract between us will only be formed at the point that we send you our order confirmation email.
Availability and delivery
We aim to process orders within 48 hours and endeavour to offer a next working day delivery. As such orders that arrive over the weekend will be actioned on a Monday, with a view to them being dispatched within the 48 hour window. However, should we not be able to meet this requirement due to external factors (eg Machinery break-down or material supplier complications) we do not guarantee a 48 hour processing time. If any external factors will influence your order, we shall endeavour to inform you of this at the earliest point. Please note that cancellations at this stage may be subject to an administration fee. We use various methods of parcel delivery and therefore aim to get your delivery out to you on a next-day service. However, we cannot be held responsible for late deliveries or missed deliveries. As such the next day service we offer is subject to availability and may be affected by various external factors, about which, we have no control. For example adverse weather or industrial action may affect our couriers and as such we cannot guarantee the next-day delivery of any items.
Risk and title
The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive payment in full of all sums due in respect of the products, including delivery charges.
Prices and payments
The price of the products and our delivery charges will be as quoted on our site, except in cases of obvious error. We reserve the right to refuse any order, and we are not duty-bound to disclose a reason for refusal.
Unless stated otherwise, product prices exclude delivery costs, and product and delivery prices are exclusive of VAT. VAT is added (at the applicable rate to your country) during our checkout process based on the final value of your order including delivery. You are responsible for any other taxes applicable in the territory to which the products are sent. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay; unless you have already paid for the products in full before the change in VAT takes effect.
Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws. Payment for all orders must be by credit or debit card (unless we say otherwise). We accept payment with Visa, Visa Debit, Visa Electron, American Express, Mastercard, Maestro, Solo and Paypal. Once you have submitted your order, your card will be debited automatically. Please note that no changes to orders are possible once submitted by you.
Product prices and delivery charges are liable to change at any time, changes will not affect orders in respect of which have already been sent an order confirmation email (subject to any change in the law).
Our site contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will endeavour to verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when invoicing the order. Our invoices will be issued at, or as soon as practicable following, dispatch by us. Unless we determine otherwise, all invoices are payable within 28 days of the invoice date.
If a product’s correct price is higher than the price stated on our site, we will normally, (at our discretion), contact you for instructions before dispatching the printed product.
If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.
We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.
In uploading any material to our site, including for the purposes of registering with the site, managing your online account and submitting a file or order, you agree and warrant to us that such material:
- is accurate (where it states facts);
- is genuinely held (where it states opinions);
- complies with applicable law in the UK and any country from which it is submitted;
- does not contain any material which is defamatory of any person;
- does not contain any material which is obscene, hateful or inflammatory;
- does not promote sexually explicit material or violence;
- does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- does not infringe any intellectual property rights of any other person and you will indemnify (and keep indemnified) us for any breach by you of such above warranties.
Getitprinted.Com (and its group companies) do not accept any responsibility or liability for your failure to obtain the necessary consent, and you will be responsible and indemnify (and keep indemnified) getitprinted.com for your failure to obtain consent.
All products are printed by us strictly in accordance with any file submitted by you to us with your order. To the extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.
The User shall ensure that his/her User Content, and his/her and our use of it, does not:
- infringe any copyright; in particular, you must ensure that you either own the copyright in an Image or artwork that you upload to us or that you are fully licensed by the copyright owner to upload the Image and to make any subsequent use of it (such as by including the Image in a Product) or in email and postal communications we send to you); Failure to provide evidence of such permission, if requested, may result in the order being rejected by us.
- We reserve the right to cancel any order which fails to comply with relevant copyright laws and restrictions.
Refunds, returns and reprints.
It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address [email protected], please make sure to include your job ID number in the subject line. In the event that you’re unhappy with your order we will initally require you to send us photographic evidence of the issue and return a sample of the item(s) in question for inspection.
All artwork must be throughly checked prior to approving for print. We cannot be held responsible for errors or omissions once the artwork is approved by the customer. Any errors or omissions highlighted after the work is approved will be the responsibility of the customer.
If we decide to offer a refund, we will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund.
If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call our Customer Service team on 01277 321 288 so we can process and reprint your order immediately.
If, when delivered, the printed product cannot be used because there is no packaging or the content are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then call our Customer Service team on 01277 321 288 to inform us of the issue so we can proceed and reprint your order immediately. We cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.
Third Party Websites and Services
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. If you decide to click on the link to view their website, or purchase services from a third party through our site, we shall have no liability in respect of those services and these links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
No warranty or representation is given that the information and materials contained in any links to third party sites are complete, applicable, fit for your purpose, or free from errors or inaccuracies.
As we have no control over the contents of those sites or resources, please ensure you check any third party terms and privacy notices, in order to ensure you understand how they do business, and how they use your personal data.
We warrant to you that any product purchased from getitprinted.com will, on delivery, conform (in all material respects) with its description (including any file provided by you), be of satisfactory quality, and be reasonably fit for purposes commonly associated with the product.
We will not be liable for losses that result from our failure to comply with the Terms that fall into the following categories (even if such losses result from our deliberate breach):
- a) loss of income or revenue;
- b) loss of business;
- c) loss of profits;
- d) loss of anticipated savings;
- e) loss of data;
- f) waste of management or office time.
Nothing in these Terns excludes or limits our liability for:
- fraud or fraudulent misrepresentation;
- death or personal injury caused by our negligence;
- any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982;
- defective products under the Consumer Protection Act 1987; or
- any other liability that it would be illegal or unlawful to limit or exclude liability for.
If we fail to comply with these Terms we shall only be liable to you for the purchase price of the products.
Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Our right to vary these terms and conditions
We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and Terms in force at the time that you order products from us, unless any change to those policies or Terms is required to be made by law or governmental authority. In this case it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation email. In this case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the products.
Entire agreement and third party rights
These Terms (and any document expressly referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.
We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or the documents referred to in them.
A person who is not party to these Terms or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
Law and jurisdiction
Contracts for the purchase of products through this site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.
Unit 2 Brentwood Trade Park, 14a Talon Road, Hutton,
Brentwood, Essex, CM13 1TF
VAT Registration No: 319116125
Company Registration: 11673915