Frequently Asked Questions
Here are some of the questions we frequently get asked by customers.
We offer fast free delivery on our items at getitprinted.com. The free service typically takes 3-5 days via Royal Mail. Alternatively for a tracked service, we use a next working day service which typically arrives within 1-2 days.
As always if you’re in a rush, call us on 01277 321 288 and we’ll do our best to advise and to try and help get your item out as soon as possible.
Any problems can be discussed via email at [email protected], via the form on our contact us page or via the phone on 01277 321 288
We’re always happy to help especially if we need to put something right or you’re not happy with the item you’ve received. Although extremely rare, mistakes can happen and we’re only too happy to make sure you’re 100% happy, so please don’t hesitate to call us as soon as a problem arises.
You can simply use our upload a file page once you’ve placed an order, or email us with the details. Alternatively, or if you’re having difficulties please feel free to call us on 01277 321 288 and one of the team will assist. Many Personalised products have a form to fill in at the point of ordering, this is the most efficient way of supplying your personalisation details as this info comes through along with your order.
We will try to use the files you supply to produce your order. However there are some tips for best practice when supplying artwork to print. We recommend using a PDF file if possible for items such as books, stationery, business cards etc.
If you’re ordering a jigsaw puzzle or other photo gift item, such as playing cards, a JPEG or PNG should be fine.
Please bear in mind though that the original image always offers the best quality in reproduction. For example, please send us the picture you took on your phone where possible – not a screenshot of the picture on your phone.
This will give us the full-size, original image which your camera has captured at full resolution, where as a screen-shot will be greatly reduced in size and is therefore of a lower resolution when it comes to printing.
Please also be aware that images uploaded and then downloaded from social media accounts will be subject to a lot of compression. We therefore would strongly advise that you supply the original photo from your phone or camera. Again this will result in a better quality starting image.
If you’re supplying us artwork for a project or corporate document a high-resolution PDF is best. Please try to include 3mm of ‘bleed’ or in other words allow images and graphics to go off the edges of the document so we can trim the excess and not show white edges on the finished article.
For help and advice, please ask and we can assist you.
If you prefer you can also send us Adobe files from Indesign, Illustrator, Photoshop. Due to the size of these assets, you may prefer to use a file transfer service such as WeTransfer, Google Drive or DropBox.
Yes, we often have promotional special offers on, these will be advertised on our site, and on our social media. Alternatively we may be partnering with a promotions website. Please follow our social media channels to make sure you never miss out on any special offers.
You can follow us on Facebook, Twitter, Instagram and Pinterest.
If you’re looking to buy in bulk, often we can offer significant savings, so please ask us if you’d like to get a quote for a larger run.
Our prices online are for the quantities as listed, so if you require a different specification or quantity, let us know and we can accommodate your needs.
Yes – you are welcome to collect from getitprinted.com. Please let us know in the Notes section of your online order and we will arrange for your item to be packaged up for collection.
Please note that in all circumstances we will be adhering to the latest COVID-19 Government Guidelines and may need to restrict this service should the situation require us to, so always check before travelling.
If you do wish to collect your order, our address is
Unit 2 Brentwood Trade Park,
14a Tallon Road, Hutton,
Brentwood, Essex, CM13 1TF
You can find us on Google Maps and Apple Maps as well as Sat-Nav systems such as WAZE
If you’re unhappy with your order or there is a problem with the delivery, please call us on 01277 321 288 or email us as soon as you can to alert us to the problem.
Our full returns policy is details in our terms.
Broadly though our viewpoint is that we want to offer 100% Customer satisfaction and for you to be happy with your purchase. So in the unlikely event that there’s any issue please let us know so we can put it right straight away for you.
All we ask is that you return any defective or damaged items for us to process a reprint or where appropriate a refund.
As we print items to our customer’s requirements it’s imperative that all items supplied to us are checked for quality and spelling errors etc as we cannot be held accountable for errors from supplied media/text. That being said we will always work with you to help put it right and try to avoid any errors in the first place.
Please note that due to the nature of personalised print, any item that is manufactured using your personalisation cannot be refunded as this is a bespoke special product. However any issues with manufacturing or workmanship will be covered by our returns policy.
If you’re unsure, please see our reviews on getitprinted.com/reviews, on our Etsy store or Google Reviews.